Customer Service

Return and Exchange policy

Customer Service

Return and Exchange policy (In-Store)

Our policy has been meticulously and prayerfully conceived to protect both the consumer and ourselves as well as to comply with local food regulatory law.  Please note that we also developed this policy as benchmarked with other retail providers of premium loose leaf tea; but in addition, many other premium handcrafted food or consumed products as well like premium wine, imported cooking oils, and artisan cheeses.

Loose Leaf Tea

At Fava Tea Company, we want all of our guests to be confident that when they buy tea from us that it is in perfect condition, new and untarnished, and as fresh as possible. All of our products are handmade with the unique character that the individual craftsman and growing field add to it.  Because of this and loose full leaf tea being a food-grade product, we cannot accept returns or exchanges of loose leaf tea.  We offer our tea in quantity starting at one ounce to sample the tea without committing to a large quantity or expensive tins.  We will also replace the tea (up to 2 ounces) within 14 days of purchase if the quality is not to our high standard.

Tea Brewing Vessels

The same holds true for tea-brewing vessels (such as tea pots or infusers) as the loose leaf tea.  However, as long as the teaware item is returned unused and not damaged within 30 days we will issue an in-store credit.  Being a small business, offering in-store credit for returns is the only way we can offer the wide selection at competitive prices for the premium and unique tea brewing vessels.  Please note that we did deviate from industry-standard within premium loose leaf tea providers of no returns for teawares.  We are happy to be one of a few providers that offer in-store credit as a service to our guests.

How We Communicate Our Policy

We also want to make sure that all of our guests understand our policy.  Because of this, we post our policy at our registers in plain, clear sight as well as a posting elsewhere in the store visible to guests browse our selection. We also post our policy on our website to view before coming to the store.  Finally, we also remind and confirm with our guests of our policy at the bottom of every receipt for the purchase.

Return & Exchange Policy (Website)

Loose Leaf Tea

At Fava Tea Company, we want all of our guests to be confident that when they buy tea from us that it is in perfect condition, new and untarnished, and as fresh as possible. All of our products are handmade with the unique character that the individual craftsman and growing field add to it.  Because of this and loose full leaf tea being a food-grade product, we cannot accept returns or exchanges of loose leaf tea.  We offer our tea in quantity starting at one ounce to sample the tea without committing to a large quantity or expensive tins.  We will also replace the tea (up to 2 ounces) within 14 days of purchase if the quality is not to our high standard.

Tea Brewing Vessels

The same holds true for tea-brewing vessels (such as tea pots or infusers) as the loose leaf tea.  However, as long as the teaware item is returned unused and not damaged within 30 days we will issue an in-store credit.  Being a small business, offering webstore credit for returns is the only way we can offer the wide selection at competitive prices for the premium and unique tea brewing vessels.  Please note that we did deviate from industry-standard within premium loose leaf tea providers of no returns for teawares.  We are happy to be one of a few providers that offer webstore credit as a service to our guests. Guests are responsible for shipping costs.


Did you want to own your own Fava Tea Company store?

Learn more at www.FranchiseFava.com

Start typing and press Enter to search

Shopping Cart
X